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Complaints Policy
Last updated: [DATE]
Complaints About a Sky Mobile Plan
We are not Sky and cannot handle complaints about Sky services. For billing errors, faults, coverage, or anything about your Sky account, contact Sky UK Limited directly through the My Sky app or Sky’s official website. If Sky can’t resolve your complaint, you may be able to take it to an independent dispute resolution scheme — Sky will tell you which one.
Complaints About This Website or Our Advice
If you’re unhappy with information on this site or with advice from our phone team, email [EMAIL ADDRESS] or call 0808 117 6611. We aim to acknowledge complaints within 5 working days and give a full response within 14 working days.
Escalation
If you’re not satisfied with our response, you can ask for it to be reviewed by a senior member of our team. We’ll give a final response within a further 14 working days.